Client satisfaction survey results – 2020
Don’t just take our word for it! Choosing a business growth specialist that is right for you can be difficult, but you can be assured that we take your satisfaction seriously – it’s a core part of the service we provide.
To make sure we remain the world’s number one business growth service provider, we carry out a client satisfaction survey each year to find out what’s working well and what we can improve to make our service even better.
In September 2020, 821 clients (that’s 472 more than last year), completed our Client Satisfaction Survey. This was conducted by independent research agency WorkBuzz. Below is all the findings and marketing material created from their feedback.
97% of clients would recommend ActionCOACH to a friend or business associate
94% of clients agree that ActionCOACH has a powerful suit of business solutions
97% of clients said their Action Coach makes a positive difference to their lives
93% of clients said ActionCOACH is worth the investment
7/10 clients agreed they had a better work:life balance within less than 12 months of coaching
90% of clients that have used ActionCOACH for 5 or more years agreed that they had a better work:life balance
97% of clients on the 1-2-1 coaching programme agreed they had a better work:life balance within 12 months of coaching
The survey has also provided stats to show the longer a client works with ActionCOACH the better their work:life balance gets:
65% of clients agreed they had a better work:life balance within less than 12 months of coaching
79% of clients agreed they had a better work:life balance when working with ActionCOACH for 1-2- years
86% of clients agreed they had a better work:life balance when working with ActionCOACH for 3-4 years
90% of clients agreed they had a better work:life balance when working with ActionCOACH for 5 years +
ActionCOACH achieved an amazing NPS score of 78. What does this mean?
Based on global Net Promoter Score standards, any score above 0 would be considered “good.” The NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.” It’s a management tool that can be used to gauge the loyalty of an organisations customer relationships. This identifies that our customers are more than satisfied with ActionCOACH and rated higher than AirBnB, Apple and Ritz Carlton.
Having been an accountant for over 15 years now, I’ve been so focussed on my clients and their businesses that I haven’t always concentrated on mine. This is where Catherine has stepped in. Being independent from the business her honest opinion has been invaluable. Catherine has been effective in several ways, she has helped come up with achievable targets,helped with ideas to improve efficiency, strategized marketing ideas to grow my business, built my confidence and looked at ways to improve work life balance. Aside from the support and strategic help, one of the best things about Catherine is that she is very approachable, kind and a good listener. But when required she is someone, I am accountable to other than myself and family and this makes me strive to hit my targets. Although we have just started our journey, I am confident that with Catherine by my side my business will grow from strength to strength. I would highly recommend Catherine to any business irrespective of size, industry and whatever stage they are in their business.Zeeshan Zaidi, Tax Assist Beckenham
Catherine is a highly motivated coach who genuinely cares about her clients. Whilst being a member of Catherine's book club, I have learned game changing techniques which I have implemented to enable me to be the best that I can be.Rakhee Wood, Independent Financial Advisor at Throgmorton Private Capital Ltd
Today I attended a Solopreneur club. I found it very informative and thought provoking. I will definitely be working with Bromley ActionCoach again in the future to help grow my business, and achieve my long term goals.Alanna Wotton, Rejuvenate with Alanna
As a self-employed yoga teacher, I wasn't sure that business coaching was for someone like me, but I realized how much I could gain after a free taster session with Catherine. I am finally on top of my numbers, can plan and be more strategic, and am now working on marketing which is so important for a small business like me right now. Meeting with Catherine once a fortnight keeps me focussed and positive and now I have a network of other small businesses just like me that I can brainstorm with. I am very happy I took the plunge and signed up.Clair Yates, Crest Yoga
Catherine helped me recruit candidates and grow my small business during a really difficult time of personal illness, pregnancy and then COVID-19! I couldn’t recommend her more. Her knowledge is impeccable, she coached me to develop a vision and strong brand for my business and I feel confident, with her support, that my Psychology Practice will continue to grow from strength to strength over the coming years. Her advice for small businesses during the pandemic has been exceptional, hot off the press with regular updates, and friends, colleagues and family have been extremely grateful for it.Dr. Esther Cole, Clinical Director & Clinical Psychologist, Lifespan Psychology.